Booking Form

MRT Terms and Conditions of Carriage

Updated 29 October 2026

1. About us and definitions
   1. These terms apply to every transfer booked with Mountain Rescue Transfers. By making a booking, the customer accepts them on behalf of everyone travelling under that booking.
   2. Mountain Rescue Transfers ("MRT", "we", "us") is SARL Mountain Rescue Transfers, 140 Rue du Pascieu, 73210 Peisey-Nancroix, France. SIREN 798 574 877. Email: info@themountainrescue.com. Website: themountainrescue.com.
   3. We hold a licence for occasional public road passenger transport (LOTI), registration no. 2023/84/0003206, and operate registered VTC vehicles and drivers.
   4. Customer – the person who makes the booking, for themselves or for others.
   5. Party – everyone travelling together under one booking.
   6. Passenger – any individual within a party.
   7. Operator – any business providing a transport service.
   8. Transfer – a single journey (for example, airport to resort). A return booking contains two transfers.
2. Bookings and payment
   1. A booking is confirmed only once payment has been received. Bookings can be made online, by email or by phone.
   2. We may ask for full payment or a deposit at booking, at our discretion. Any balance must be paid by the date shown on your invoice.
   3. We accept:
      1. Credit or debit card – online, by secure email link, or by phone. Card payments are processed by our bank, CIC. We never see or store your full card details.
      2. Bank transfer – must reach us at least 7 days before travel.
      3. Cash – only when paid in advance of travel. Drivers cannot accept payment for the transfer itself on the day.
   4. Prices are per vehicle, not per passenger, unless stated otherwise, and include VAT, tolls and fuel. If a booking is accepted and paid but we then find we cannot fulfil it, we will refund you in full within 24 hours of telling you.
   5. Booking notice. Bookings must be made at least 48 hours before travel. We will try to help with later requests but cannot guarantee availability.
   6. Fixed prices. Your price is agreed in advance and fixed at booking. By accepting it, you waive any right to have the fare calculated by meter.
   7. Price errors. We check every price, but mistakes occasionally happen on our website or in a quote. If the correct price is higher than the one you booked at, we will tell you before travel. You can then pay the correct price or cancel for a full refund.
3. Booking confirmation and your responsibilities
   1. After payment you will receive a confirmation email and invoice, normally within 24 hours. If it has not arrived, please contact us. Keep a copy (on your phone or printed) with you when you travel.
   2. Please check your confirmation carefully and tell us straight away about any errors. Our schedule is built on the details you give us, so it is your responsibility to provide accurate:
      • flight numbers, airports, terminals and local arrival and departure times;
      • accommodation name and full address (a map pin or GPS location is ideal);
      • names and number of passengers, including children and infants, with their ages;
      • luggage, ski and snowboard bags, and any special equipment;
      • a mobile number that will work abroad, and an email address you check.
   3. We do not cross-check your flight details against airline schedules.
   4. Incorrect booking details. We carry out your transfer exactly as shown on your booking confirmation. If any of the details you gave us are wrong or missing, we are not responsible for any resulting cost, delay, missed flight or inconvenience. This covers dates, times, flight numbers, airports, resort, address, passenger numbers and luggage. Correcting them is a change to your booking under section 4, subject to availability, and may cost extra. If you only tell us on the day, we may not be able to help. If we can, the price difference and any extra driver time must be paid before departure.
   5. Our drivers know the resorts well, but if they cannot find your accommodation within 30 minutes because the details were wrong or incomplete, we may drop the party at the resort tourist office or charge for the extra time.
   6. Choosing the right vehicle. You are responsible for booking enough seats and space for your whole party and all your luggage. If the party or luggage turns out larger than booked, we may charge for an extra or larger vehicle, or refuse what does not fit safely.
   7. If your party drops to one passenger. Please tell us straight away if your party drops to one passenger, even at the last minute or on the day of travel. Some of our drivers and vehicles operate under a LOTI licence, which by law cannot carry a single passenger. If you do not tell us in time to send a different driver and vehicle, we may be unable to carry you, and no refund will be due.
4. Changes and cancellations
   1. All changes and cancellations must be made in writing by email to info@themountainrescue.com. The date we receive your email is the date that counts.
   2. Changes. A change means a different date, flight time, pick-up or drop-off address, resort or passenger numbers. We will always try to help, but cannot guarantee availability. Changes requested 14 days or more before travel carry a €35 administration fee. Changes within 14 days are at our discretion; if we cannot accommodate them, the request is treated as a cancellation. Any difference in price will be charged or refunded.
   3. Cancellations. Refunds depend on how much notice you give before your first transfer:
      • 14 days or more: Full amount, less a €75 administration fee
      • 7 to 13 days: 50% of the total booking price
      • Less than 7 days: No refund
   4. A cancellation applies to the whole booking, including any return transfer, and is calculated from the first travel date. For example, if you cancel 5 days before your arrival transfer, no refund is due on the return leg either, even if it is more than 7 days away.
   5. Refunds are made to the original payment method. We are not responsible for exchange-rate differences or charges made by your bank.
   6. If we cancel. If we have to cancel a confirmed booking, we will offer you a full refund or help you arrange alternative transport, whichever you prefer.
   7. On request, we can provide a confirmation and invoice to support a travel insurance claim.
5. Airport arrivals, flight delays and waiting time
   1. Your driver will meet you in the arrivals hall at the meeting point given in your confirmation. Please tell us your arrival terminal. Airport parking rules sometimes mean the vehicle is parked further away than you might expect; we cannot be responsible for this.
   2. Waiting time. We track flights and time our arrival to your actual landing time. Your driver will wait up to 90 minutes after your flight actually lands at no extra charge, to allow for baggage and customs.
   3. If you are delayed. Please keep us informed about delays, missed connections or lost luggage. If we hear nothing from you within 60 minutes of landing and cannot reach you, we may treat you as a no-show and the driver may leave. A new transfer would then need to be booked and paid for.
   4. Beyond 90 minutes. If we can wait longer, extra waiting is charged at €30 per hour (or part hour) to cover driver and parking costs, payable to the driver in cash. If the driver cannot wait, we will try to place you on our next available transfer at no extra cost. If that is not possible, a new transfer must be booked; we can provide documents for your insurance claim. We may waive or reduce these charges at our discretion.
   5. Driving hours. Our drivers must follow French and EU rules on working and driving hours. These rules can limit how long a driver may wait or how far they may drive, even when extra waiting time is offered.
   6. Long delays and cancelled flights. A flight delayed by more than 4 hours is treated as cancelled, and a new transfer must be booked. If your flight is cancelled and you no longer need the transfer, our normal cancellation terms in section 4 apply.
6. Resort departures and pick-up times
   1. The pick-up time shown at booking is an estimate. We confirm your final pick-up time and your driver's direct number by SMS and email by 17:00 (French time) the day before travel. If you have not heard from us by then, please call our operations number. It is your responsibility to check.
   2. We plan to get you to the airport at least 2 hours before your flight, with time to spare for traffic and weather. In heavy snow or poor road conditions we may need to bring your pick-up forward at short notice.
   3. If you need a specific pick-up time, tell us as early as possible. Once your time is confirmed, we cannot always change it.
   4. Please be ready, with luggage, at the agreed pick-up point at the confirmed time. Your driver will wait up to 30 minutes. After that, if you cannot be reached, you will be treated as a no-show, the driver may leave, and no refund is due. We are not responsible for missed flights caused by late readiness or by a pick-up time you requested.
7. Private and shared transfers
   1. Private transfers. Your party has sole use of one or more of our vehicles. We will never add another group unless you agree. When booking, you can choose to share in return for a lower price; we will then contact you by email or phone before adding another party, and only if their flights fit yours without extra waiting.
   2. Shared transfers. You travel with other passengers, who may be going to the same or a different resort. Departure times are set to suit the group:
      • please allow 60 minutes after landing to collect luggage and clear customs;
      • we may move the airport departure time up to 30 minutes later if needed;
      • we cannot hold a shared vehicle for a delayed passenger. If you miss it, we will try to place you on our next transfer, but cannot guarantee this.
   3. Vehicles. Vehicle photos on our website are examples only. We may use a different vehicle, a larger one or more than one vehicle to carry out your booking, at no extra cost to you. Stated seat and luggage capacities are a guide, and the driver may refuse passengers or luggage that would compromise safety.
8. Luggage and ski equipment
   1. Each passenger may bring:
      • one hold bag of up to 23 kg;
      • one small item of hand luggage;
      • one ski or snowboard bag (please declare these when booking).
   2. Anything extra, such as additional or oversized bags, boot bags, buggies, bikes or sports equipment, must be declared at booking so we can allow enough space. Undeclared excess luggage may be charged for, or refused if it does not fit safely.
   3. Luggage is carried at the owner's risk. We are not responsible for loss or damage in transit, except where caused by our negligence. Please check you have all your belongings before your driver leaves.
   4. Loading and unloading. Our driver will help with your luggage, but it is your responsibility to make sure every item is loaded at the start of the journey and taken out at the end. We are not responsible for items left behind at the pick-up point or in the vehicle.
   5. Lost property. Items found in our vehicles are kept for 30 days and then disposed of or donated. We are not responsible or liable for lost property, and we have no obligation to return it. If you ask us to, and we are able to, we can:
      • post it to you, with postage, packaging and handling paid by you in advance; or
      • deliver it to your resort accommodation, for a delivery charge we will quote you.
      Any return is at your own risk, and we accept no liability for loss or damage in the post or in transit.
9. On board: safety, children and conduct
   1. Seat belts must be worn by every passenger at all times, as required by French law.
   2. Children. Children must travel in a child seat or booster suited to their age and size, as required by French law. Please give children's ages when booking so we can provide the right seats. Adults in the party are responsible for making sure children are correctly seated and secured.
   3. Conduct. To keep every journey safe and comfortable:
      • no smoking or vaping;
      • no alcohol to be drunk on board;
      • no eating in the vehicle (water and small snacks for young children are fine);
      • please take all rubbish with you.
   4. A cleaning charge of at least €100 applies if the vehicle is soiled or damaged, payable to the driver. We may refuse to carry anyone who, in the driver's judgement, is unfit to travel or whose behaviour puts the driver, other passengers or the vehicle at risk. No refund is due in this case.
   5. Stops. Drivers are happy to make a reasonable comfort stop on longer journeys. Additional stops requested by passengers may be charged at €30 per stop, and we are not responsible for any resulting delay or missed flight.
   6. Extra drop-offs and pick-ups. Additional addresses must be booked in advance and are charged. A driver cannot add stops on the day unless we have agreed and priced them.
   7. Pets. Animals are carried only by prior agreement, in a suitable crate or carrier. Assistance dogs are always welcome; please tell us when booking. A cleaning charge may apply if the vehicle is left dirty.
10. Events beyond our control, subcontracting and liability
    1. Events beyond our control. Mountain roads in winter are unpredictable. We are not liable for delays or failure to perform caused by events outside our reasonable control, including:
       • severe weather, avalanche risk, road closures or snow-chain restrictions;
       • traffic accidents, congestion or roadworks;
       • vehicle breakdowns despite proper maintenance;
       • instructions from police, customs or other authorities;
       • strikes or industrial action by third parties;
       • problems caused by other passengers;
       • natural disasters, epidemics, war or other force majeure events.
       In these situations we will always do our best to get you to your destination safely, even if later than planned.
    2. Road closures. If a road is closed by the authorities, for example because of avalanche risk, we will take you as far as is safe and complete your journey as soon as the road reopens. Any overnight accommodation, meals or other costs while you wait are your responsibility, and may be covered by your travel insurance.
    3. Travel insurance. We strongly recommend comprehensive travel insurance with winter sports cover, including cancellation, missed or delayed flights, medical costs and repatriation, and lost luggage.
    4. Subcontracting. In exceptional circumstances we may pass a booking to another licensed transfer company we trust to work to the same standard. Where we book travel with another operator on your behalf, we act as their agent and their conditions of carriage apply.
    5. Our liability. If, for reasons within our control, we cannot take you to your confirmed destination, we will arrange suitable alternative transport. If you have to arrange it yourself, we will reimburse reasonable costs up to the price of an equivalent taxi journey.
    6. Otherwise, our liability for any loss arising from a breach of these terms is limited to reasonable, foreseeable losses, up to €200 per passenger. This limit does not apply to death or personal injury, to loss caused by our gross negligence or wilful misconduct, or to anything else where French law does not permit liability to be limited. Nothing in these terms affects your statutory rights as a consumer.
11. Personal data, complaints and governing law
    1. Personal data. We use the details you give us (names, contact details, flight and accommodation information) only to provide and manage your transfer, and share them only with the driver or partner carrying out your journey. We handle your data in line with the GDPR. See our privacy policy at themountainrescue.com for details, or email us to access, correct or delete your data.
    2. Complaints. We always want to hear how your journey went. If something went wrong, please email info@themountainrescue.com as soon as possible. Complaints must reach us in writing within 28 days of your last transfer. We aim to reply within 14 days.
    3. Governing law. These terms are governed by French law. If a dispute cannot be resolved by agreement, it will be referred to the competent French courts.
    4. General. The terms in force on the date you book apply to your booking; we may update them for future bookings. If any clause is found invalid or unenforceable, the rest remain in full effect. If these terms are translated, the English version prevails in case of any difference.
    5. These terms were last updated on 29 October 2026 and apply to all bookings made from that date. They replace all previous versions.