Get in contact
If you are not sure about something please get in touch, we are happy to answer questions and nothing is to silly to ask. We know for many people its the first time they may have traveled to this part of the world or the first time they have used a transfer company.
Please see the following sections for information and answers on traveling with us.
If you are not sure about anything don't worry, just contact us.
Ski areas and airports
What areas do you cover?
We are based in the Tartentaise valley, this includes the Paradiski ski area. (Les Arcs and La Pagne), the 3 Valley’s ski area (Meribel, Courchevel and Val Thorens) and the Espace Killy ski area (Tignes and ValdIsere. We also cover La Rosiere, Ste Foy and Valmorel.
Which airport is the closest to the Tarentaise valley?
Chambery airport is the closest to the Tarentaise valley at around 1 hour 30 minutes to most of the resorts.
Do you operate transfers from Train stations and hotels?
Yes our services are available from any location around the airports we operate from. Please select the relevant section when making a booking. E.g Geneva City, Geneva airport hotels.
Making a Booking
How do I make a booking?
Please use the quick quote on the right of every page, get your quote and then complete the transfer request form. Agree to the terms ad conditions, tick if you would be happy to share or not (for a reduction) and send.
Once the email arrives in our office we will reply swiftly with an over view of the booking and a request for payment.
Once payment is made you will receive a confirmation of booking and all the details you will need about traveling with Mountain Rescue.
What is a private transfer?
A private transfer means you have sole occupancy of one or more of our vehicles. The service is door to door. Our driver’s meet you at the airport and take you directly to your accommodation in resort. There is no waiting for other groups and times are tailored specifically to your requirements.
What is a shared Transfer?
Our shared transfers are normally two small groups that have ticked the "share my transfer" box when making a private transfer booking. The first to book gets priority. We only create shared transfers when the first booking dosn’t have to wait. If you tick the box to share your transfer then if we get a request that suits we will always inform you and refund you the relevant saving.
Do you provide infant/child/booster seats?
We provide child and booster seats for 0 to around 10 years old (or 135 and 150cm tall) Simply add the number of what seats you require when completing the transfer request form. There is no extra charge for this facility.
What prices are babies and children?
Prices are worked our per seat, children are not allowed by law to travel on laps so the correct child seating will be provided free of charge.
Which times do I add?
When booking please add your flight arrival and departure time, please do not add check in times.
Not traveling by plane?
If you are making a booking and are not traveling by plane please select the aproprate alternative choice such as Geneva airport hotel or Geneva city. By doing this the options for accommodation will appear in the pick up/drop off section.
How do I pay?
We accept most major credit cards, we always require a deposit and during the season full payment must be made in advance. We are a private hire company rather than taxi and this is requested by law.
I have booked but need to make changes, how do I do that?
Contact our office as soon as you can, once your booking has been made changes can incur administration charges depending on the individual case. We will always endeavour to help you with simple changes with no extra cost but some changes will require administration fees.
If you require to change your travel dates or times it is possible that you will have to cancel your current booking and make a new booking. In this case our cancelation policy will apply.
At the airport
How do I meet my driver?
The day before you travel you will receive an email and SMS message to your mobile giving you the number of your driver and the confirmed meeting time.
The meeting time when flying into the airport isn’t so important, the driver will be meeting your flight and the meeting time is more of a guide.
Meeting points are described on your confirmation; Geneva airport has a specific meeting point. Which is next to the florist in the Geneva airport Terminal 1 arrivals area. For all other airports and train stations the meeting point is in the arrivals area and you should look out for our drivers standing in a clear space holding a sign with your booking name on.
In all cases you have our operations number that is open 24/7 and the drivers direct number.
What if my flight is delayed?
If your flight is delayed your driver will wait for 90 minutes free of charge. After that time we will endeavor to make the best possible plan to ease the situation. The driver will wait if his schedule allows at the cost of 25.00 euros an hour. If this is no longer possible we will schedule the next available minibus. If we have to put on another minibus due to extended delays or diversion we will have to charge the full rate for the new transfer.
Flight delays and diversions are difficult to for everyone involved and we will always do our best to solve the situation to the best of our ability and with minimal cost to everyone.
What happens in heavy snow and adverse conditions?
All of our vehicles are equipped with snow tyres and snow chains and our drivers are experienced in working in this type of environment. We constantly monitor the up and coming weather and traffic but even then some unforeseen circumstances can happen. In the cases of very heavy snowfall coupled with very heavy traffic we will always recommend an early departure from resort and do our best to avoid the delays.
Its important to remember the environment you are traveling to and this is why you should always book with a reputable company.
Do you do shopping stops?
You can book shopping stops at the time of booking your transfer or prior to your travel with us. You cannot request shopping stops on the day of travel, We are of course very happy to stop for a short toilet break. But this has to be a 5 minute break, we do not schedule longer stops in without a booking.
Do you have drinks available?
We offer complementary bottles of drinking water to all our customers, just ask the driver before you head off.
How do I know what time I am leaving?
When you book the transfer with us you are told an estimated time of departure. The day before you travel you will receive an email and an SMS to the mobile number you supplied at the time of booking.
This email and SMS should reach you before 17:00 CET and will give you the pick up time and the drivers number.
If you have not received this message by 17:00 CET please call our operations number to confirm the time.
In general we aim to get our customers to the airport in comfortable time and to give at least 2 hours for check in and flight preparation. We always like to give plenty of time for the unexpected.
In the event of extremely bad weather and road conditions it is possible we will have to pick you up earlier, in these cases we reserve the right to change your pick up time at short notice.
If you have specific requirements regarding your pick up time, please contact our operations team as early as possible so we can try to accommodate your request. Once you have received your confirmed pick up time we cannot always guarantee to be able to change this.
Please do not contact your driver’s numbers to make changes to pick up times; they will only refer you to our operations team.
What is your operations number?
You will receive our operations number on your booking confirmation. You can reach our office 24/7 on this line.